90 Minute Training Sessions

Business Skills

• Assertiveness
• Body language
• Cost, Value and ROI
• Communication skills
• Conflict
• Creating brand YOU!
• Cross cultural working
• Decision making
• Dealing with difficult people
• Emotional intelligence
• Getting a grip with your emotions
• Managing energy not time
• Meetings
• Generational communication
• Personality styles
• Influencing and persuading
• NLP
• Pictures of performance
• Problem solving
• Stakeholder management
• Stress management
• Time management
• Writing effective email
• Strategic thinking

Management and Leadership

• Handling challenging conversations
• Change management
• Coaching
• Delegation
• Leadership
• Managing poor performance
• Mentoring
• Creating a mission / Vision & Values
• Motivation
• Performance management
• Setting goals and objectives
• Being a strong leader
• Team building
• Virtual / Remote teams

Human Resources

• Accelerated learning
• Balanced scorecard
• Diversity
• Facilitation skills
• Interviewing and selection
• Managing nascence
• Recruitment
• Successful planning
• Talent management
• Training needs analysis
• Writing and evaluating training

Sales and Service

• Advanced selling skills
• Complaint handling
• Customer services
• FISH
• Negotiation
• Networking / Prospecting
• Objection handling
• Selling skills
• Telephone etiquette
• Telesales
• How to win a pitch
• Web Chat