Customer Service Training for PPE

The Client

Precision Polymer Engineering Ltd is a leading provider of high performance O-rings, technical rubber mouldings and sealing solutions to a diverse range of industries across the world.

Founded in 1975, with its head office in Blackburn, England, PPE operates manufacturing facilities in the UK and the US, plus sales offices and dealers across the US, Europe and Asia.

Requirements

Precision Polymer Engineering Ltd is a leading provider of high performance O-rings, technical rubber mouldings and sealing solutions to a diverse range of industries across the world.

Founded in 1975, with its head office in Blackburn, England, PPE operates manufacturing facilities in the UK and the US, plus sales offices and dealers across the US, Europe and Asia.

The Solution

Over a period of a week we ran several workshops using the FISH customer service model. Some were run during the day, others overnight to allow for various shifts and job roles. The sessions were simple and fun, following four easy routs to providing excellent service and creating more staff engagement. The success came from including everyone, making it a short focused and asking the delegates for ideas to improve things. These ideas were then collated and passed on the senior L&D and management team and used as a blueprint for service improvement and staff engagement. There is nothing better than being able to leave the business with actions to implement designed by their staff!

Client Testimonial

“Sales Training International Ltd has delivered a number of training programmes for us over the past 3 years, including a sales presentation skills course for PPE’s Sales Engineers, sales training for the telesales team, customer service training for the frontline and back office staff, Sales Training, Sales Strategy, Business Awareness and development for the international key account managers and FISH Training to the whole company.

All of the training was designed to ensure the Staff understood the correct process in line with PPE’s ethos and goals.

The courses were delivered to a very high standard and were fully interactive, which created a successful learning environment.
We have no hesitation in recommending Sales Training International Ltd for your training needs.”

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