Business Excellence Training Course

Course Aims

We offer in-house training only – we do not run public courses

This programme examines those key skills that need to be in place, and gives you the tools that you will need to examine whether the skills are in place in your company to begin to meet the nine criteria that will place you in the ‘World Class’ arena, the ‘Best in Class’ arena, or the simply aspirational arena.

Course Objectives

By the end of this course delegates will be able to:

  • To introduce the EFQM Business Excellence Model
  • To introduce the nine quality criteria of the EFQM Business Excellence Model
  • To understand and utilise the under-pinning soft skills behind the model
  • To introduce a range of tools and techniques for examining an organisation, and determining its strategic way forward
  • To look at systemic and integral models of business excellence
  • To enable delegates to understand a wide range of factors that will impinge upon organisational success factors
  • To introduce a range of tools for examining success factors within an organisation
  • To generate a mid to long term strategy for business improvement

We offer short, focused, strategic, high-value interventionst

Course Objectives

The course will include:

Introducing the Business Excellence Model

  • An overview of the EFQM Business Excellence Model
  • The rationale behind the model
  • Case Studies of organisations who have successfully used the model and what it has meant to their businesses
  • The Nine Criteria for Assessment


  • Understanding how leadership impacts on quality
  • Delivering quality leadership
  • Motivational Leadership
  • Covey’s work on Inspirational Leadership
  • How to achieve quality leadership in your organisation


  • Understanding how your people impact on the quality of your goods and services
  • How to get people motivated to achieve quality
  • How to delegate for improved quality
  • How to empower your people to deliver quality

Policy and Strategy

  • How to create policies and strategies that will impact on the quality of goods and services
  • An introduction to strategic management
  • Understanding an organisation’s vision, mission and objectives, and how these can improve organisational performance
  • Understanding an organisation’s values, and how these can improve organisational performance
  • How to use a SWOT Analysis
  • A SWOT Analysis of each delegates organisational performance
  • Understanding how your products affect your organisational performance – the Boston Matrix and beyond
  • How can policies and strategies make their maximum contribution for your organisation

Partnerships and Resources

  • Understanding how strategic partnerships can impact your organisation
  • Understanding how resource needs can impact on your organisation
  • How to achieve the highest levels of quality in your supplier and partner relationships
  • Utilising PESTLE Analyses and Future Thinking
  • Understanding how to positively justify resources
  • How can your organisation improve business performance through partnerships and partnering with resource suppliers



    • Achieving quality in processes
    • How examining your processes can make you money
    • Process Analysis
    • Process Problem Analysis

     People Results

    • Your people make you the money, how to ensure their maximum contrbution
    • Understanding and using competencies
    • Setting Key Performance Indicators
    • Measuring performance
    • Measuring contribution
    • Evaluating skills indices
    • Managing people processes

    Customer Results

    • How do your customers results impact on your organisation
    • Creating a partnership with your customer
    • Understanding the Return on Investment Equation
    • ROI Factors
    • Creating and keeping quality interactions with your customers

    Society Results

    • All modern organisations have a duty to the society in which they operate, what are you doing about yours?
    • Understanding the PESTLE factors that will impact on society
    • How do you maintain quality interactions with the world around you

    Key Performance Results

    • Assessing the organisation against the nine criteria of the EFQM
    • Analysing the Strengths and Weaknesses
    • Determining any ‘quick wins’
    • The EFQM SWOT
    • Analysing mid and long term areas for improvement and the impacts that they will have upon the business
    • Excellence Scoring – ‘World Class’, ‘Best in Class’ or room for improvement
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