Assertiveness Skills Training Course

Course Aim

To enable delegates to deal with internal and external customers in a professional, confident and assertive manner, by avoiding conflict, manipulation and defensiveness. These skills can be used effectively both in the workplace and personnel life.

We offer short, focused, strategic, high-value interventions

Course Objectives

By the end of this course delegates will be able to:

  • Explain the role of assertiveness
  • Explain the differences among assertive, aggressive and non-assertive communication
  • Avoid being manipulated by others
  • Turn all criticism into a gift by reducing defensiveness
  • Understand the key components of self-confidence
  • Increasing your confidence both vocally and physically using assertion
  • List specific actions you can take in each area to establish and maintain your self-confidence

Course Content

Course content includes:

  • The role of assertiveness
  • Defining assertiveness
  • Aggressive, assertive and submissive behaviour
  • Benefits of being assertive
  • Being assertive in the right situations
  • Understanding different levels of assertiveness
  • The six elements of assertiveness
  • Listening, understanding, saying what you think and feel
  • Being specific, staying relevant
  • Positive outcome
  • Barriers to assertiveness
  • Recognising and dealing with fear
  • Assertiveness techniques
  • Persuasion skills and coping with criticism
  • Self confidence
  • Self talk and confidence
  • Increasing vocal self confidence
  • Increasing physical self confidence
  • Practical tips to build confidence
  • Action
  • What have you learned? Applying learning to your own situation
  • Planning for realistic change
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