We have used Sales Training International this term to help drive our focus on customer experience within our schools. They have trained over 100 head teachers and admissions staff, so far.
The training they have delivered has been excellent, but it is their level of preparation and research into our sector that was really impressive.
The trainer was very knowledgeable and able to empathise with the challenges our staff face. This meant that they were very receptive to the training which included some new concepts, which they are already putting into place with great effect.
We are now going to use them moving forward to train our business managers and front line staff.