ACIB, CIPD, BA
Tracy excels in the subjects of Performance Management, Sales, Service, Managing Time and Stress, Presentation Skills, Leadership, Emotional Intelligence and NLP.
She graduated from university with a first degree in Business and Finance. She then followed this with her banking exams. She is also a graduate of German from the St. Martins School of languages. She is an NLP Practitioner, a member of the CIPD (Chartered Institute of Professional Development) and has an international Diploma in Coaching. She is also qualified as an SDI (Strengths Deployment Inventory) profiling practitioner.
As the managing director of STI Ltd for the past 20 years, Tracy is responsible for running an international company. She feels this experience of varied roles including business development, business strategy and human resources enables her to enhance her classroom delivery and consultancy work, with relevant current experience in the marketplace. Before becoming a managing director, her background was 12 years in banking, undertaking a variety of sales and management roles in retail, corporate and private banking sectors, before moving into the position of national sales training and development manager.
She facilitates to a high standard and regularly receives acclaim for the transfer of skills and knowledge to the organisation.