Telesales Training

International Sales Training Courses

With the advent of social selling a popular question is:


Is Telesales Dead?


The answer is a resounding NO!

Telesales still forms a vital part of both B2C and B2B lead generation.
If you are not including telesales or doing it incorrectly, you are potentially missing out on business worth millions.

The days when business owners, directors and managers just put someone on the telephone to sell something or get appointments are long gone. The customer is far more sophisticated today, demands are even greater on our time and many people are trying to get through to the same decision makers.

This means that in order to win more business through the telephone you need to stand out. You will need to have:

  • Professionalism
  • An excellent knowledge of your products and services
  • An awareness of your customer’s problems, needs and wants and how you can solve them
  • Superb skills in managing communications
  • Skills to get past gatekeepers and through to decision makers
  • The ability to build rapport quickly and effectively
  • Persistence

We can help you with a bespoke telesales training.

Whether you are looking at B2B or B2C, inbound call handling or outbound lead generation / sales – we can help you formulate a system to make telesales painless and successful.

How We Can Help:

We start by looking at what you are doing now, listening in to some calls (if possible) and finding out what you want to be able to do better.

We can then write a bespoke training solution you help you achieve your goals.

Training can be virtual or face to face.

We can also help with team leader training, including:

  • Reviewing or introducing call monitoring forms
  • Feedback
  • Setting targets
  • Coaching to improve performance
  • Motivation
Business Coaching

Possible content:

  • What is telephone selling? In bound vs. Outbound
  • Why is it still vital?
  • How it can help both lead generation and sales
  • Telephone etiquette
  • Effective communication via the telephone
  • Human vs business interaction
  • Building rapport quickly
  • Active listening skills
  • Constructing questions to elicit information
  • Inbound call structure
  • Outbound call structure
  • Telephone service standards
  • Opening the call
  • Preparation for outbound calls
  • Researching prospects
  • Mindset to be successful
  • Getting past gatekeepers
  • Using the AIDA telesales model
  • For and against in using a ‘personalised script’
  • The Four People Factors in relation to customers’ buying behaviours
  • Linking telesales to your sales framework
  • Using telesales in conjunction with social media
  • Explaining products and services in a meaningful manner
  • Overcoming objections
  • Dealing with difficult, complaining or angry customers
  • Buying signals
  • How to gain customers’ commitment to next steps
  • Negotiating over the phone
  • After sales service
  • Staying positive and motivates

…plus so much more!

Over 100+ FREE Resources!

There are many guides to Telesales

Clients we’ve worked with:

Telesales Training

For further information regarding our Telesales, please call us today on +44 (0) 1704 889325 or alternatively, complete our online contact form below and we will be in touch to discuss your enquiry. 

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