Telephone Skills / Call Centre Training


We offer in-house training only – we do not run public courses

Most businesses in both the UK and internationally now have at the very least a telesales section and more often a call centre. To ensure you get the most out of your employees, adequate training in both inbound and outbound telesales and general telephone skills, is a must. Here at Sales Training International we can offer you a course to suit whatever type of business you are trying to sell, promote, etc and for those of you who are unsure about what you need we have chosen a number of subjects below which may help with your decisions.

We have listed below the main subjects which fall under the telephone skills and call centre courses but please remember you can choose subjects from other courses also, plus we can tailor our courses to suit you and your objectives.

Please note we have provided you with a few sample course outlines which you can access by following the links below. If you require further information about any of our other courses please call us on – +44 (0) 1704 889325*.

We offer short, focused, strategic, high-value interventions

  • Telephone Skills / Call Centre Training

    The following telephone skills / call centre courses are available:

    • Call Centre Help Desk
    • Call Centre Team Leader Training
    • Call Monitoring
    • Customer Service in a Call Centre
    • Inbound / Outbound Selling
    • Improving your Net Promoter Score
    • Managing a Call Centre
    • Smart Skills for Help Desk Professionals
    • Subconscious Influencing Skills – 21st Century Communications
    • Telephone Skills
    • Telesales Boot Camp
    • Web Chat
    • Webchat – An alternative to telesales?

    For further information on any of the courses listed above please call one of our advisors on – +44 (0) 1704 889325* or click here to enquire about our telesales and call centre training.

Translate »