CTA (P) MSc UKCP BACP CIPD
Sylva is a training and development consultant with over 25 years’ experience in training needs analysis, design and delivery. As a Certified Transactional Analyst and NLP practitioner she brings the very latest thinking and research into her role. She has worked in many large organisations researching, designing and delivering training programmes that have made a real difference.
Her main area of expertise are: Web chat, Sales, Coaching, Telesales, Transactional Analysis, NLP, Emotional Intelligence, Behavioural Styles, Presentation Skills, Service, Performance Management and Team Development.
Continuous development of her own skills is very important to Sylva. She is a member of the Chartered institute of Personnel and Development, an accredited coach and an NVQ Assessor. Sylva is also an NLP practitioner and she has also recently completed an MSc in Psychotherapy at Middlesex University.
She has worked in the Middle East, the Caribbean and across Europe and lived and worked in Turkey and the UK, facilitating in many diverse sectors of industry. Sylva has a wealth of experience in the Financial Services, Marketing, Call Centre, Telecoms, Retail and Oil and Gas Sectors.
Sylva creates an atmosphere where delegates can develop knowledge and skills at a pace that suits them. Through the application of simple but effective techniques drawn from Neuro Linguistic Programming, Transactional Analysis and Social Psychology she has achieved excellent results for her clients. Her skills as a coach has helped delegates embed their new skills into their work and produced step changes in performance.
HSBC, Tescobank, Standard Chartered, Nationwide, Aviva Insurance, Royal Bank of Scotland, Barclays Bank PLC, Barclaycard, Bradford and Bingley, Alliance and Leicester, Abbey, Santander Bank, Lloyds Banking Group, Marks and Spencer Financial Services, Lloyds TSB, Levi Strauss, John Ryan International, Standards Board for England, Institute for Grassland Research, First Quench, Halifax Community Bank, Ericsson, Vodaphone, Capital One, Jaguar Land Rover, Westfield Health, Crown Pet Foods, Photobox, Surrey County Council, 888 holdings, ADNOC, ADCO, ADGAS, Barclays Bank PLC, GASCO, Lloyds Bank (Middle East), Aviva Insurance, Vodaphone, Royal Bank of Scotland PLC, Santander Bank, Equate Petrochemical Company, Qatar Petroleum, Qatar Gas, Tasweeq, Qtel, Orange Telecom, Omantel and Saudi Aramco.