Wadding & Ledger are a print company who support organisations with graphics, visual merchandising, branding, packaging, merchandise, photography, product design to name a few!
They had a telesales team (in and outbound) who needed to increase their sales ratios.
We started by listening in to various calls to assess the current level. We the wrote and delivered a telesales course focusing on in and out bound selling. We then spent the next day with the group listening in to live calls and giving instant feedback and coaching, to ensure the learning was practically applied immediately on return to the workplace.
“Sales Training International ran both Telesales workshops and one to one telesales coaching for our sales team here at Waddington & Ledger Ltd. We found the workshops to be well planned, specific to our exact needs and both informative as well as motivational and fun. The trainer ensured all participants were involved throughout and were able to demonstrate what they had learned and how they would use it in the work environment.
On the coaching days she further helped each staff member really understand and feel confident in the new skills they had been given, by listening into live calls and giving instant feedback. The course was a success as we have already increased our sales and picked up five new customers as a direct result. We found Sales Training International provided an excellent trainer on the subject.
We would have no hesitation in recommending STI Ltd.”