Problem Solving and Decision Making


Course Aim

This course was created to help you build a framework for analysing problems within a workplace, gathering the correct information involved, making successful decisions and implementing those decisions professionally.

Once candidates have successfully completed the course they will have the knowledge and confidence to resolve a wide range of problems within a company and will hopefully lead to better decision making which benefits the business and its growth.

You can contact Sales Training Int today for more information about what our problem solving and decision making training course today by contacting us using our contact form or telephone found on this website.

We aim to give all our trainees the confidence to make the right decisions in a workplace environment.

We offer short, focused, strategic, high-value interventions

Course Objectives

By the end of this course the delegates will have an understanding of:

  • The 8 step problem solving process
  • Classifications of problems
  • Conditions for creativity
  • Creation of problem statements
  • Why we often make poor or wrong decisions
  • How to present their solutions to interested parties

Course Content

Course content includes:

Mind mapping techniques
Benchmarking and business orienteering approaches
Force field analysis
Cause and effect diagrams
Why why and How how techniques
Brainstorming, de Bono creative thinking, Delphi techniques
Visualisation, Gantt charting, Repertory grid
Quest approaches
Contingency planning
Etc, etc

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