Customer Service Training

We offer in-house training only – we do not run public courses

Providing your customers with the best service possible is the ideal way to ensure they remain a customer, recommend you to others and hopefully use your company as a “one stop shop” for all their needs. Here at Sales Training International, our experienced team provide comprehensive customer service training to suit your needs. Thanks to our courses, you’ll be able to ensure your entire company delivers the best possible customer service across the board. If you’re looking to improve your business’ interactions with your customers, arrange your customer service training course today!

Our customer service training courses are designed to keep you and your team ahead of the competition. Great customer service is constantly evolving, as customers expect more from their businesses. Thanks to our in-house or virtual customer service training, you’ll be able to take advantage of the latest customer service ideas / solutions. If you’re not sure what you need take a look below at some of our subjects, we have provided you with a few sample course outlines which you can access by following the highlights links. Please remember you can ‘mix and match’ any subjects from any of our courses, not just from this section, but from any section.

If you require further information about any of our other courses please call us on – +44 (0) 1704 889325*.

Advanced Customer Service Training

Any organisation that wants to become successful and remain successful must care for its customers. Satisfying customers’ needs is an important objective of any organisation irrespective of whether it is for-profit or non-profit. To do that, a company needs to create customer loyalty where customers can rely on the brand which will satisfy their
needs. To create loyal customers, you need strong customer care which is what this course is about.

In this course, it is assumed that participants already have some experience with customer services and are now looking to expand their knowledge and skillset. Having served customers, they may also have a number of specific situations in mind with which they need assistance. Customer service is an art and much of it relies on good communication skills and emotional intelligence.

To remain skilled, it is important to review past experiences systematically and learn from them so when an agent finds themselves in a similar situation again, they would know what to do. This knowledge also adds to their confidence which in turn helps them to provide a better service and thereby standing out from the competition.

The course will be packed with scenarios, case studies and practical sessions to really embed the learning and establish different behavioural mindsets to service.