Customer Service Training
We offer in-house training only – we do not run public courses
Providing your customers with the best service possible is the ideal way to ensure they remain a customer, recommend you to others and hopefully use your company as a “one stop shop” for all their needs. Here at Sales Training International we feel we have the best industry knowledge to help assess your companies customer service culture / offerings and ensure your staff deliver service excellence at all times.
We keep ahead of the game with all of the latest customer service ideas / solutions. If you’re not sure what you need take a look below at some of our subjects, we have provided you with a few sample course outlines which you can access by following the highlights links. Please remember you can ‘mix and match’ any subjects from any of our courses, not just from this section, but from any section.
If you require further information about any of our other courses please call us on – 0845 8901 701*.
We offer short, focused, strategic, high-value interventions
The following customer service courses are available:
- Beyond Customer Service
- Communication Skills
- Cross Cultural Communication Skills
- Customer Relationship Management Training
- Customer Service – Delivering Excellence
- Customer Service – Strategy, Implementation and Improvement
- Customer service for non-front-line staff
- FISH – world-famous customer service techniques
- Guerrilla tactics for Competitive Business Warfare
- Improving your Net Promoter Score
- Internal Customer Services
- Special Forces Survival Skills for the Modern Business Jungle
- Subconscious Influencing Skills – 21st Century Communications
- Web Chat
- Webchat – An alternative to telesales?
- Who am I? – SDI
For further information on any of the courses listed above please call one of our advisors on – 0845 8901 701* or click here to enquire about our customer service training.