Managing Pressure through Diet, Exercise & Lifestyle

Regular Exercise Health experts recommend that all we need to maintain health is about 60 minutes of aerobic exercise five times a week, this could include: - Walking (brisk or uphill) Running Swimming Aerobics Organised Sports Exercise uses up the hormones and sugars...

Giving and receiving feedback

What is Feedback? Put simply, feedback is: "A communication to a person, which gives them information about their performance, their behaviour and its impact" Feedback IS: Always given with a positive intention - i.e. to help someone maintain or improve their...

10 tips to help you develop effective listening skills

Step 1: Face the speaker and maintain eye contact. Talking to someone while they scan the room, study a computer screen, or gaze out the window is like trying to hit a moving target. How much of the person's divided attention you are actually getting? Fifty percent?...

Transactional Analysis – Parent / Adult / Child

The Parent Adult Child Model (PAC) is a part of Transactional Analysis theory.  Eric Berne, founder of Transactional Analysis, believed that each of us have 3 ego states (our Parent, Adult and Child). It is important to note here that the terms parent, adult and child...

3 Reasons why people become disengaged

Trust in Management Research has found that lack of trust in company leaders is a major factor in employee disengagement. Under this heading we can place a couple of specific reasons why employees lack trust in their leaders. Management handles change poorly. A Right...

Rapport Building

A CBS News / New York Times poll asked, “What percent of people in general are trustworthy? The answer: 30%. Pretty sceptical we all are, right? Not necessarily. At the same time, the CBS News / New York Times poll asked a similar group the same question, but with a...

Six Sigma

Why Six Sigma? For Motorola, the originator of Six Sigma, the answer to the question "Why Six Sigma?" was simple: survival. Motorola came to Six Sigma because it was being consistently beaten in the competitive marketplace by foreign firms that were able to produce...

NLP

What Is NLP? NLP is used for personal development and for success in business. NLP is the practice of understanding how people organise their thinking, feeling, language and behaviour to produce the results they do. NLP provides people with a methodology to model...

Effective Meetings

Definition of a meeting for this free information A  'meeting' is defined as a group of three or more individuals arranged for a specific time, place and purpose. It does not cover meetings between two individuals, or purely accidental encounters, important as both...

Handling Complaints

Below is a procedure for handling complaints in small or large, manufacturing or service, private or public sector organisation. It is designed to enable a consistent organisation-wide approach to complaints which ensures that they are dealt with effectively to the...

Effective Time Management

Good time management has always been an important skill, but in these tough times, it is now essential. Factors such as widespread corporate restructuring, accelerating change, information overload and the need to sell more whilst balancing private and working lives...

Seven Habits of Successful Creative Thinkers

(Developed by John Adair – see Effective Innovation by John Adair) John Adair suggests that successful creative thinkers regularly practice the following – in other words they develop these approaches as habits.   1) Go Beyond the Nine Dots Challenge assumptions Free...

Handling Objections

During the sales process most people will raise objections. Objections are raised for many reasons. At some stage, customers misunderstand something you have said feel pressurised are not convinced about your claims haven't yet made up their mind have misunderstood...

Time Management for Sales People

To sell successfully in a recession you need a strategy; a plan of action to help you succeed. As salespeople, we need to redouble our efforts when times are hard. See more customers, give better service and try to stay confident. This means working harder and smarter...

Top 10 Tips to Improve Web Chat

Provide agents a clear structure for Web Chat responses Offer agents clear processes for opening chats / building rapport, dealing with the customer query and then clearly closing every chat. Also have a clear process for handing over to other channels. Include...

Motivation

In today's turbulent, often chaotic environment, it is important for organisational success to motivate employees to use their full talents. Yet in spite of the myriad of theories and practices available to draw on, managers often view motivation as something of a...

Emotional Intelligence

What is Emotional Intelligence? Why is it so vital in this climate to ensure success? The concepts of Emotional Intelligence are not new, with research going back to the early part of the 20th century. The term “Emotional Intelligence” was introduced by Salovey and...

Conflict

Conflict occurs when two or more parties have opposing attitudes or approaches to a particular situation, issue or person. Obvious sources of conflict range from a difference of opinion, problematic working conditions or unrealistic work expectations through...

Networking

What type of networker are you? The four networking types: Loner (little or no networking) Socialiser User Relationship Builder or Networker Loner Likes to do most things by himself (because he does it faster or best) Doesn’t want to bother or worry other people Feels...

Presenting Solutions: Features, Advantages and Benefits

There comes a point, during the sales process, when the salesperson needs to present the solution that meets the customers' needs. Presentations can relate to products or services or the company itself. During the sales process it is important to: Sell the concept of...

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