Leadership is not just about building the right team, having good communication skills, being able to motivate and coach them and setting the right strategy and performance targets. These are all essential leadership skills but a vital skill that many leaders over...

Sales training is an essential component for any business looking to improve its sales team's performance. By investing in the development of your sales team, you can enhance their skills, increase their confidence, and ultimately boost sales and revenue.  ...

Whether you are a salesperson, a manager, a leader or a colleague - It is crucial to learn how to build and gain trust to get others to want to work with you. When people feel they can trust you and what you have to say, they are happy to work with you. If your goal...

The GROW coaching model is a useful tool for coaches to use to help people achieve their goals, improve performance and grow. By structuring and creating a plan to guide the coaching sessions step by step to turn goals into an action plan, identifying key aspects such...

Business growth relies on sales. Getting a prospect to agree to a deal is there for vital to business success. However, getting to that ‘yes’ takes a lot of patience, persistence, and hard work. Customers may often initially say no and many salespeople give up too...

One way to be prepared for a negotiation is having a strong BATNA. BATNA is an acronym for Best Alternative To a Negotiated Agreement and is a tool that can be used as an alternative in a negotiation when an agreement cannot be reached, also seen as your walkaway...

10 Free Apps That Will Benefit Your Business   Luckily there are many great tools that are easily installed both onto your desktop or mobile device that can make your life a lot easier when running a business or doing your job. From creating and scheduling...

What is the Aid Model? The aid feedback model is a tool which consists of a three-step method to help give feedback to create a positive change in behaviour. The acronym AID uses each letter to identify an action, explain the impact, and agree a solution. A = Action....

As a leader motivating others is a key part of your role, however it isn’t the easiest part! Here are some of the top motivation models which may help you:   1. Maslow’s Hierarchy of Needs Maslow’s theory explains employee motivation based on a five step order...

The Kano Model The Kano Model is a technique for developing products and services to increase customer satisfaction. The creator Dr Noriaki’s model offers a simple ranking system that differentiates delighters, performance and basic attributes tied to customer...

What is Customer Service? Customer service is the direct interaction between a customer and your business or brand. Great service is crucial to your business success and can be achieved by creating and thinking like the customer, anticipating customer needs, and...

1. How to... Example: How to get more leads in one week   2. Who else wants... Example: Who else wants to know the latest trick to...   3. Do you want... Example: Do you want to know how to save £100 by tomorrow?   4. Don't do X unless... Example: Don't...

Prospecting is something that most salespeople don’t enjoy – however it is a vital part of your DAILY – YES DAILY routine. It is not something than can be done as a one off, it needs to be an ongoing part of your sales process. Proper prospecting can mean sustained...

Coaching is a very important skill all managers should develop to be able to motivate and engage with the team, as well as work together to deliver sales. Yes, developing salespeople with coaching is an investment that requires time and effort, but it has proven to...

Work in the past few years has changed drastically. Many people are working from home full time, some have and hybrid mix and some are still 100% office based. Whatever your work situation one thing has not changed – the need to get things done in what seems like, not...

A huge mistake many companies make without realizing is not having their sales and marketing teams communicate with each other. Instead, they separate themselves from each other whilst trying to achieve the same goal. Sales teams often blame marketing for the quality...

1. Write as you speak – not too formal. Imagine you are in on the phone to them or in front of them. A good way to check it is read it out aloud before you send it – does it sound right? 2. Write for them and not you – People don’t care what you want or what you have...

There are five different Six Sigma belts:  Yellow, Green, Black, Master Black Belt and Champion belt.  In this article, we are going to focus on the three most popular belts which most people qualify in. Yellow Belt A yellow belt is where most people start their Lean...

Coaching is a well-known tactic used by leaders in business, but not every leader knows how to reach their full potential at becoming a top coach! In general, a coach helps the team achieve goals and improve overall personal development. The advantages of mastering...

  What makes a great sales manager? Just because they have been a great sales person, doesn’t mean they will necessarily make a good manager. Sales management is not just about generating future sales. It’s about hiring the right people, setting the sales...