Giving Feedback Virtually – Top Tips
Feedback is vital in any role. Feedback helps improve performance, engage and motivate staff. It shouldn’t just be an annual event as part of performance management. It should be a regular ongoing part of a manager’s role. Giving meaningful timely feedback is a skill...
Virtual Coaching – How to Coach Staff Remotely and Effectively
The ability to coach staff is a vital skill for any manager. Coaching helps: Continual performance improvement Goal setting and achievement Engagement People feel valued Implement change Since March 2020 face to face coaching hasn’t really been an option for...
How to Identify What a Clients Needs
How to Identify what a Client Needs What’s the best secret weapon for identifying what your clients really want and need? It’s quite simple really – knowing when to speak and when to listen. You’ve probably heard the saying about the best salespeople having two...
