Rapport Building

A CBS News / New York Times poll asked, “What percent of people in general are trustworthy? The answer: 30%. Pretty sceptical we all are, right? Not necessarily. At the same time, the CBS News / New York Times poll asked a similar group the same question, but with a...

Six Sigma

Why Six Sigma? For Motorola, the originator of Six Sigma, the answer to the question “Why Six Sigma?” was simple: survival. Motorola came to Six Sigma because it was being consistently beaten in the competitive marketplace by foreign firms that were able...

NLP

What Is NLP? NLP is used for personal development and for success in business. NLP is the practice of understanding how people organise their thinking, feeling, language and behaviour to produce the results they do. NLP provides people with a methodology to model...

Effective Meetings

Definition of a meeting for this free information A  ‘meeting’ is defined as a group of three or more individuals arranged for a specific time, place and purpose. It does not cover meetings between two individuals, or purely accidental encounters,...

Handling Complaints

Below is a procedure for handling complaints in small or large, manufacturing or service, private or public sector organisation. It is designed to enable a consistent organisation-wide approach to complaints which ensures that they are dealt with effectively to the...
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