Web Chat: Can you afford not to?

Web Chat: Can you afford not to?

In the last few years many companies have seen the benefit of web chat and started to offer it to their customers alongside their usual contact options such as phone or email. For many companies, web chat is now more popular than all other forms of contact including...
Covid-19 Notice

Covid-19 Notice

This is a time of unprecedented change and uncertainty across the world. Now more than ever, learning and development is needed to help organisations effectively navigate the challenges they are facing. As always, we are committed to providing the help and support you...
Procurement Negotiation

Procurement Negotiation

Positioning yourself to win more business/contracts. Negotiation skills training has been popular for years as part of the sales cycle, however more recently we are being asked to deliver negotiation skills to help procurement/sales teams to win more contracts and to...
Managing Pressure through Diet, Exercise & Lifestyle

Managing Pressure through Diet, Exercise & Lifestyle

Regular Exercise Health experts recommend that all we need to maintain health is about 60 minutes of aerobic exercise five times a week, this could include: – Walking (brisk or uphill) Running Swimming Aerobics Organised Sports Exercise uses up the hormones and...
Giving and receiving feedback

Giving and receiving feedback

What is Feedback? Put simply, feedback is: “A communication to a person, which gives them information about their performance, their behaviour and its impact” Feedback IS: Always given with a positive intention – i.e. to help someone maintain or...
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