Sales Training International
Tel: 0845 8901 701

Telephone Skills / Call Centre

Most businesses in both the UK and other countries now have at the very least a telesales section and more often a call centre. To ensure you get the most out of your employees adequate training in both inbound and out bound telesales and general telephone skills, should be a must. Here at Sales Training International we can offer you a course to suit whatever type of business you are trying to sell, promote, etc and for those of you who are unsure about what you need we have chosen a number of subjects which may help with your decisions.

Most businesses in both the UK and internationally now have at the very least a telesales section and more often a call centre. To ensure you get the most out of your employees, adequate training in both inbound and outbound telesales and general telephone skills, is a must. Here at Sales Training International we can offer you a course to suit whatever type of business you are trying to sell, promote, etc and for those of you who are unsure about what you need we have chosen a number of subjects below which may help with your decisions.

We have listed below the main subjects which fall under the telephone skills and call centre courses but please remember you can choose subjects from other courses also, plus we can tailor our courses to suit you and your objectives.

Please note we have provided you with a few sample course outlines which you can access by following the links below. If you require further information about any of our other courses please call us on - 0845 8901 701.

Telephone Skills / Call Centre

The following telephone skills / call centre courses are available:

For further information on any of the courses listed above please call one of our advisors on - 0845 8901 701 or click here to enquire about our telesales and call centre training.

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I have been delighted with the support and the training that Sales Training International has provided over the last 12 months. Dixons
A very valuable and enjoyable course, introducing many ways to improve performance and re-enforce best practice. Everton FC
Each course has been written to our exact needs, highly motivational and more importantly they have produced actual business improvements and results. Toyota
Overall Associate Satisfaction hit 97% - a true indication of the programme's success. Bank of America

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